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This article is a collection of frequently asked questions for organizations using the Maryland Justice Passport.
First, you should get in touch with the Maryland Justice Passport Program Manager at [email protected] to get to know the platform. She will create your organization’s page and make you an admin so that you can set up your organization profile and listings, and start sending and receiving Passport referrals.
You only need multiple listings if your staff or services change based on eligibility criteria - geographic area, income guidelines, etc. If they do, your admin(s) should create one listing for each situation, containing the service description, legal issues, and preferences. All preferences other than the eligibility criteria described, such as points of contact, pinging, and conflict checks, can be set up within a single listing.
If someone at your organization wants to see the Maryland Justice Passport platform, your admin(s) can add them as the “staff” role in your staff list. They will then be able to log in, view Passports, and view your organization profile and listings.
If you are an admin, you can change your access length in your organization’s profile. This change will apply to all Passports that your organization has access to. You can also email [email protected], and the Maryland Justice Passport Program Manager will extend your access for whichever specific Passport(s) you need.
First, you should add a referral to another organization. Then, you should contact [email protected] so that we can update our information on your organization’s services and direct referrals more accurately in the future.